Terms of service

Terms of service

Last updated: January 2026

These Terms and Conditions (“Terms”) govern your use of the Alta Via Bicycle Components website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms.

1. About Us

Alta Via Components® (“we”, “us”, “our”) is a trading name of Alta Via Bicycle Components, registered in the United Kingdom.
Registered address: Unit A11 Walton Road, Drayton, Portsmouth, England, PO6 1TN
Email: Info@altaviabicyclecomponents.com

2. Use of Our Website

You must be at least 18 years old to place an order on our website.
You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else’s use of the website.

We reserve the right to suspend or terminate access to our website if misuse is identified.

3. Products and Descriptions

We make every effort to ensure that product descriptions, specifications, images, and prices are accurate. However, minor variations may occur, particularly with finishes, colours, or materials.

All products are subject to availability. We reserve the right to discontinue or amend products without prior notice.

4. Orders

When you place an order, this constitutes an offer to purchase products from us.
An order is only accepted once we issue an order confirmation email. At this point, a legally binding contract is formed.

We reserve the right to refuse or cancel orders, including where:

  • Payment authorisation is declined

  • Pricing or product information errors are identified

  • The product is no longer available

If an order is cancelled, any payment taken will be refunded in full.

5. Pricing and Payment

All prices are displayed in GBP (£) and include VAT unless stated otherwise.
Delivery costs are shown separately during checkout.

We accept payment through approved payment providers displayed on our website. Payment must be received in full before dispatch.

6. Delivery

Delivery times are estimates only and not guaranteed. We are not responsible for delays outside of our control, including courier delays or customs processes.

Risk of loss or damage passes to you once the goods are delivered to the address provided.

7. International Orders

For orders shipped outside the UK, you may be responsible for import duties, taxes, or customs charges. These are not included in our prices and are the responsibility of the customer.

8. Returns and Cancellations

You have the right to cancel your order within 30 days of receiving the goods under the Consumer Contracts Regulations.

To be eligible for a return:

  • Items must be unused and in original packaging

  • Proof of purchase is required

Certain items may be excluded from returns where clearly stated.

Refunds will be processed within 7 days of receiving returned goods.

9. Warranty

Alta Via Components products are covered by a 5-year warranty from the date of purchase, covering manufacturing and material defects.

This warranty does not cover:

  • Wear-and-tear parts, including but not limited to rim tape, free hubs, pawls, springs, bearings, decals, and stickers

  • Damage caused by incorrect installation or use of incompatible parts

  • Damage resulting from improper use, inadequate maintenance, or unauthorised modifications

  • Damage caused by crashes, impacts, or abnormal external forces

  • Use of non–Alta Via Components carbon spokes

This warranty is provided in addition to your statutory rights. Please see our full Warranty Policy Here (link to Policy)

10. Limitation of Liability

To the fullest extent permitted by law, Alta Via Components shall not be liable for:

  • Loss of use or income

  • Replacement or downtime costs

  • Claims made by third parties

  • Damage to property

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under UK law.

11. Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of Alta Via Components or its licensors. You may not reproduce, distribute, or use any content without prior written permission.

12. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect and use personal data.

13. Governing Law

These Terms are governed by and interpreted in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

14. Changes to These Terms

We reserve the right to update or amend these Terms at any time. Changes will be effective once published on our website.

15. Contact Us

If you have any questions about these Terms, please contact us at:
Email: Info@altaviabicyclecomponents.com