Warranty

Alta Via Components 5-Year Warranty

Alta Via Components provides customers with a 5-year warranty on Alta Via Components products purchased through the Alta Via Components webshop or from an official Alta Via Components retailer.

This warranty covers manufacturing and material defects for a period of five (5) years from the original date of purchase by the original owner. The warranty is valid only for the original purchaser only and is not transferable.

Products repaired or replaced under this warranty will continue to be covered for the remainder of the original 5-year warranty period.

Conditions and Limitations

The 5-year warranty does not cover:

Wear-and-tear parts, including but not limited to rim tape, free hubs, pawls, springs, bearings, decals, and stickers
Damage caused by incorrect installation or use of incompatible parts
Damage resulting from improper use, inadequate maintenance, or unauthorised modifications
Damage caused by crashes, impacts, or abnormal external forces
Use of non–Alta Via Components carbon spokes

The warranty is void if:

The product is modified or repaired by anyone not authorised by Alta Via Components
Unauthorised spare parts are used
The product serial number is removed, altered, or rendered illegible
The product is supplied as part of a sponsorship or promotional agreement

How to Claim the Warranty

To make a warranty claim, the customer must return the product, together with valid proof of purchase (e.g. invoice), to Alta Via Components.

Alta Via Components will inspect the product and, if the claim is deemed valid, will repair or replace the product at no charge.

All accessories (including tyres, tubes, rim tape, cassettes, etc.) must be removed prior to return. Alta Via Components is not responsible for accessories left on returned products and reserves the right to charge for their removal.

All shipping costs and transport insurance to and from Alta Via Components or an authorised dealer are the responsibility of the customer.

Limitation of Liability

To the maximum extent permitted by applicable law, Alta Via Components and its suppliers shall not be liable for any indirect, incidental, or consequential damages arising from the use of the product, including but not limited to:

Loss of use or income
Replacement or downtime costs
Claims made by third parties
Damage to property

Alta Via Components shall also not be liable for any delays in the provision of warranty service.

QO WARRANTY

3-Year Limited Warranty

At QO, we build components to perform at the highest level. Every product is developed with proprietary engineering, tested by professionals, and crafted under our direct control. We stand by our work.

All QO products are covered by a 3-year limited warranty against defects in materials or workmanship from the original date of purchase. This warranty applies only to the original owner and is non-transferable.

Repaired or replaced products under this warranty will continue to be covered under the original warranty.

For components subject to natural wear such as chainrings the warranty period is 6 months from the date of purchase.

What’s Covered

This warranty covers:

Manufacturing defects
Material failures under normal use

If your product qualifies under warranty, QO will repair, replace, or refund it at our discretion.

What’s Not Covered

The warranty does not cover:

Normal wear and tear (e.g., teeth wear on chainrings, bearing degradation)
Improper installation, maintenance, or use not in accordance with QO guidelines
Crashes, impacts, or accidents
Modifications or unauthorized repairs
Cosmetic damage that does not affect function
Commercial use (e.g., rental or demo fleets)
Damage due to the use of incompatible components

Warranty Claims

To make a claim:

Step 1: Provide your proof of purchase and the product
Return the product to the store or distributor where you purchased it.
If that location is unavailable, submit a warranty claim form and we will tell you how to proceed.

Step 2: Basic product evaluation at the store
The store will perform a preliminary inspection.

Some issues may appear to be warranty-related but can result from improper setup or a lack of routine maintenance. For setup and care guidelines, refer to our official resources.

Step 3: Product is forwarded to our Head Quarters
In most cases, the product will be shipped for deeper inspection and repair by our Tech Service

Step 4: We evaluate and respond
We will inform the store whether your claim is approved or declined.
If you have questions about the process, the retailer can contact our team directly for updates.