Warranty

Warranty

Alta Via Components 5-Year Warranty

Alta Via Components provides customers with a 5-year warranty on Alta Via Components products purchased through the Alta Via Components webshop or from an official Alta Via Components retailer.

This warranty covers manufacturing and material defects for a period of five (5) years from the original date of purchase by the original owner. The warranty is valid only for the original purchaser only and is not transferable.

Products repaired or replaced under this warranty will continue to be covered for the remainder of the original 5-year warranty period.

Conditions and Limitations

The 5-year warranty does not cover:

  • Wear-and-tear parts, including but not limited to rim tape, free hubs, pawls, springs, bearings, decals, and stickers

  • Damage caused by incorrect installation or use of incompatible parts

  • Damage resulting from improper use, inadequate maintenance, or unauthorised modifications

  • Damage caused by crashes, impacts, or abnormal external forces

  • Use of non–Alta Via Components carbon spokes

The warranty is void if:

  • The product is modified or repaired by anyone not authorised by Alta Via Components

  • Unauthorised spare parts are used

  • The product serial number is removed, altered, or rendered illegible

  • The product is supplied as part of a sponsorship or promotional agreement

How to Claim the Warranty

To make a warranty claim, the customer must return the product, together with valid proof of purchase (e.g. invoice), to Alta Via Components.

Alta Via Components will inspect the product and, if the claim is deemed valid, will repair or replace the product at no charge.

All accessories (including tyres, tubes, rim tape, cassettes, etc.) must be removed prior to return. Alta Via Components is not responsible for accessories left on returned products and reserves the right to charge for their removal.

All shipping costs and transport insurance to and from Alta Via Components or an authorised dealer are the responsibility of the customer.

Limitation of Liability

To the maximum extent permitted by applicable law, Alta Via Components and its suppliers shall not be liable for any indirect, incidental, or consequential damages arising from the use of the product, including but not limited to:

  • Loss of use or income

  • Replacement or downtime costs

  • Claims made by third parties

  • Damage to property

Alta Via Components shall also not be liable for any delays in the provision of warranty service.